FAQs

WHO IS MANZANITA KIDS?

We are husband and wife team Adrienne and David, we founded Manzanita Kids in 2010 shortly after the birth of our first child. Our aim has been to provide beautiful, safe toys that are both engaging and heirloom quality. Between the two of us we have had careers as educators and artists. All of this experience informs our designs and craftsmanship.

In 2019, we began making Little Sapling Toys designs. We’ve been in touch with Nick and Kimber over the years and we have a great deal of respect for what they accomplished with their toy business. We were honored when they approached us to carry on their designs. So, while Little Sapling is closed, many of their designs are integrated into our offerings. We think it’s a great fit.

WHAT IS YOUR CURRENT TURNAROUND TIME?

While many toys are in stock and ship within 2 days, some toys, especially personalized toys can take up to 7 days to make and ship.

DO YOU OFFER WHOLESALE?

We do offer wholesale. For more info, contact us.

WHAT IS YOUR RETURN POLICY?

We do accept returns, please contact us within one week of receiving the toy.
It is the customer's responsibility to ship the toy back, we refund the toy cost minus our shipping cost.
Personalized or custom toys are not refundable.

DO YOU OFFER EXPRESS SHIPPING?

We do not offer an express shipping service option. Most toys are shipped USPS Priority mail, if you need something quickly please contact us when you order.

DO YOU SHIP INTERNATIONALLY?

For most of our products, yes. We do our best to estimate the actual cost of shipping; however, we cannot guarantee delivery times and are not responsible for customs fees.

CAN I MAKE AN ORDER AND HAVE IT SENT AS A GIFT?

Because we send so many direct gifts, all orders are sent with a gift receipt that does not include pricing information. Any notes you leave at checkout, including gift messages, will be included on the gift receipt.

WHERE DO YOU PLANT TREES?

For each toy we sell, we donate enough to plant one tree through Trees for the Future. We've already helped to plant over 100,000 trees. It's a wonderful program that we are excited to contribute to, you can visit our sponsor page here.

DO YOU MAKE CUSTOM ORDERS?

Not at this time. 

WHERE DO YOU SOURCE YOUR WOODS?

We purchase our lumber through local lumber suppliers, all sourced from FSC certified forests. North American forests are some of the most sustainably managed forests in the world. Our suppliers ensure that we are getting the best quality domestic hardwoods through responsible and reputable sources.  

IS THIS TOY SAFE FOR MY BABY TO CHEW ON?

We design all our teethers and toddler toys to be ideal for chewing, here's why:

We do not use stain, paint or dye! We choose woods that have natural colors and finish them with our own light beeswax and organic jojoba oil finish to bring out the beauty and contrast of the woods.

Many of our toys are engraved with a laser engraver. These markings are burned into the wood, will not rub or wear off, and are safe for little mouths.

We use high-quality, solid hardwoods that do not splinter when finished properly. If you have any problems with your toys, please contact us immediately.

A few of our toys for the older kids are not designed for chewing, the toys are designed to be age appropriate.

WHY IS THERE AN AGE WARNING FOR SOME OF YOUR TOYS?

The cars and trucks have moving wheels that are securely attached, but like any moving part, have the possibility of falling off. We want you to beware of this possibility, as the wheels do pose a choking hazard.

 

 

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