WHAT IS YOUR CURRENT TURNAROUND TIME?
While many toys are in stock and ship within 2 days, some toys, especially personalized toys can take up to 5 days to make and ship.
DO YOU OFFER WHOLESALE?
We do offer wholesale. For more info, contact us.
WHAT IS YOUR RETURN POLICY?
We are unable to accept returns. The workmanship and materials of our products are guaranteed for life. For details, contact us.
DO YOU OFFER EXPRESS SHIPPING?
We do not offer an express shipping service option.
DO YOU SHIP INTERNATIONALLY?
For most of our products, yes. We do our best to estimate the actual cost of shipping.
CAN I MAKE AN ORDER AND HAVE IT SENT AS A GIFT?
Because we send so many direct gifts, all orders are sent with a gift receipt that does not include pricing information. Any notes you leave at checkout, including gift messages, will be included on the gift receipt.
WHERE DO YOU PLANT TREES?
For each toy we sell, we donate enough to plant one tree through Trees for the Future. We've already helped to plant over 100,000 trees. It's a wonderful program that we are excited to contribute to, you can visit our sponsor page here.
DO YOU MAKE CUSTOM ORDERS?
Not at this time. We're using our resources to build a better experience for you!
WHERE DO YOU SOURCE YOUR WOODS?
We purchase our lumber through local lumber suppliers, all sourced from FSC certified forests. North American forests are some of the most sustainably managed forests in the world. Our suppliers ensure that we are getting the best quality domestic hardwoods through responsible and reputable sources.
IS THIS TOY SAFE FOR MY BABY TO CHEW ON?
We design all our teethers and toddler toys to be ideal for chewing, here's why:
We do not use stain, paint or dye! We choose woods that have natural colors and finish them with our own light beeswax and organic jojoba oil finish to bring out the beauty and contrast of the woods.
Many of our toys are engraved with a laser engraver. These markings are burned into the wood, will not rub or wear off, and are safe for little mouths.
We use high-quality, solid hardwoods that do not splinter when finished properly. If you have any problems with your toys, please contact us immediately.
A few of our toys for the older kids are not designed for chewing but are safe none-the-less. If there is a product that has any danger, there will be a warning in the listing.
WHY IS THERE AN AGE WARNING FOR SOME OF YOUR TOYS?
The cars and trucks have moving wheels that are securely attached, but like any moving part, have the possibility of falling off. We want you to beware of this possibility, as the wheels do pose a choking hazard.