FAQs

WHAT IS YOUR CURRENT TURNAROUND TIME?

Orders will ship between 3 and 7 business days after ordering. 

IS THIS TOY SAFE FOR MY BABY TO CHEW ON?

Yes! We design all our teethers and toddler toys to be ideal for chewing, here's how: We do not use stain, paint or dye! We choose woods that have natural colors and finish them with our own light beeswax and organic jojoba oil finish to bring out the beauty and contrast of the woods. 

We use high-quality, solid hardwoods that do not splinter when finished properly. If you have any problems with your toys, please contact us immediately.

A few of our toys for the older kids are not designed for chewing, the toys are designed to be age appropriate.

HOW DO I CARE FOR THE TOYS?

Wood is naturally antibacterial, it's true! 
Finished toys - Jojoba or safflower oil are great choices to brighten and restore your toy. For blemishes we recommend very fine sandpaper and then oil. We do not recommend water, it can raise the grain and will require further sanding. 
Unfinished and Modular toys - clean with fine sandpaper as needed.

DO YOU OFFER WHOLESALE?

We do offer wholesale. For more info, visit our Wholesale Page.

WHAT IS YOUR RETURN POLICY?

We do accept returns, please contact us within one week of receiving the toy.
It is the customer's responsibility to ship the toy back, we refund the toy cost minus our shipping cost.
Cancellations can be made up to one hour after placing your order.
Personalized or custom toys are not refundable.

WHAT ABOUT SHIPPING?

We ship via USPS and Fedex for domestic orders, we are not responsible for any delays due to weather or carrier issues. We are not responsible for any custom fees or tariffs on international orders. We do not offer an express shipping service option. Most toys are shipped USPS Priority mail, if you need something quickly please contact us when you order.

CAN I MAKE AN ORDER AND HAVE IT SENT AS A GIFT?

Of course! We are always happy to include a note! Please select the "Note to Seller" option on the cart page. No pricing is ever included with a package. A 'short and sweet' note is best as we may have to edit a longer message to fit the gift card.

DO YOU MAKE CUSTOM ORDERS?

Not at this time.  

WHERE ELSE CAN WE FIND YOU?

News and fun can be found here:
https://www.facebook.com/ManzanitaKids
and on Instagram: @manzanitakids

We also sell on Etsy and Amazon Handmade.